Contact Us

Whether you've spotted an outdated bonus figure, want to flag a licensing change, or simply have a question about how we rank real money poker sites in the US, this is the page to use. We read every message that comes in, though our replies focus on the site itself rather than on account issues with any individual operator.

What we can help with

Poker Sites is an independent research and comparison resource. We don't run a poker room, hold player funds, or process withdrawals, so there are some things we're well placed to answer and others best directed elsewhere.

• Questions about our reviews — how we arrived at a rating, why an offer like Coinpoker's Battle of Malta series or Bovada's 100% deposit match is listed the way it is, or why a site sits where it does in the rankings
• Corrections — if a bonus term, wagering condition or contact detail we've published looks out of date, tell us and we'll check it
• General feedback — suggestions on formats, comparison criteria, or games coverage you'd like to see
• Press or partnership enquiries — general contact for anything not covered above

What we can't help with

Because we don't operate any of the poker sites we cover, we can't access accounts, process deposits or withdrawals, resolve disputed hands, or override a site's own terms. For anything account-specific — a delayed withdrawal from Ignition, a bonus that hasn't cleared on Americas Card Room, or a login issue at Black Chip Poker — the fastest route is always the operator's own customer support team, reached directly through the poker site you signed up with.

If a dispute with an operator doesn't get resolved to your satisfaction, that's also a matter for the operator and, where applicable, the licensing body that oversees them — not for a comparison site like ours.

Before you reach out about a specific site

A lot of contact enquiries turn out to be answerable without waiting on a reply. Worth checking first:

1. Read the bonus terms in full on the operator's own site — wagering requirements, expiry windows, eligible games and maximum withdrawal caps are usually spelled out there, and they vary between offers like Stake's Gold Coins model and Ya Poker's straight deposit match
2. Confirm you meet the eligibility criteria — most US poker sites require players to be at least 21 and physically located in a state where online poker is permitted at the time of play
3. Check the site uses HTTPS encryption before entering any payment details, and make sure two-factor authentication is switched on if it's offered
4. If a withdrawal is delayed, check whether identity verification (KYC) is still pending — this is the most common reason payouts take longer than expected

Questions about responsible gambling

If you or someone close to you is struggling to keep gambling under control, that's a more urgent matter than anything a contact form can resolve quickly. Our Responsible Gambling page has practical detail on deposit and time limits, self-exclusion programs, and where to find support services in the US. Most licensed operators also let you set your own limits or self-exclude directly from your account settings — it's worth doing this before you play, not after a session that didn't go the way you wanted.

How ratings and rankings work here

A fair few messages we get are really questions about methodology, so it's worth covering briefly. Our editorial ratings — the scores you see next to sites like Coinpoker, Bovada and Stake — are built from research into licensing, game variety, banking options, bonus terms and support quality. They are not customer-review scores, and no operator can pay to move up the list. Where a site pays us a commission for referred signups, that arrangement has no bearing on where it ranks or how it's scored.

If you think we've missed something material in that assessment, that's exactly the kind of note worth sending in.

Legal and eligibility questions

We get occasional questions from readers unsure whether online poker is legal where they live. The honest answer is that it depends on the state: online poker is regulated and legally available in a limited number of US states, and availability, minimum age (typically 21) and residency rules differ by jurisdiction. We can point you toward general information, but we can't give a definitive legal opinion on your personal situation — for that, your state's gaming regulator is the authoritative source.

Site information

For details on who publishes this site and how we approach reviews, see our About Us page. Our full terms of use, including the limits of the information we publish, are set out in the Terms and Conditions.

Sending a message

Use the contact details or form provided elsewhere on this page to get in touch. Include as much detail as you can — the poker site name, the specific offer or page you're asking about, and what you'd like us to check — so we can give you a useful answer rather than a generic one. We aim to read and respond to messages in the order they arrive, though we don't publish fixed response-time guarantees.